Turf Aura is committed to offering a flexible and fair cancellation process. Please review the policy
below for details on cancellations and refund eligibility.
1. User-Initiated Cancellations:
• Cancellation 2 hours or more before the slot: 100% refund
• Cancellation between 1 hour and 2 hours before the slot: 50% refund
• Cancellation less than 1 hour before the slot: No refund
• No-show: If you do not attend your booked session, no refund will be issued.
2. Refund Process :
• Eligible refunds will be processed to the original payment method within 5–7 business
days.
• Refund timing may vary based on your bank or payment provider.
3. Cancellations by Turf Aura or Turf Providers :
If your booking is cancelled by Turf Aura or the turf provider (due to weather,
maintenance, or other reasons), you will receive a full refund or the option to reschedule at no extra
charge.
4. Booking Modifications :
• Modifications are allowed up to 2 hours before the scheduled slot, subject to
availability.
• Changes within 2 hours may be treated as a cancellation and follow the above refund
rules.
5. Contact Us :
• Please contact us for any questions or comments regarding the Terms of Use and other policies
governing the Turf Aura Platform by e-mail at turfauraa@gmail.com
• This document was last updated on 27th April 2025.